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on November 25, 2025
Now, let’s look at how to fix these issues step by step. If none of the above fixes work, the problem may be caused by deeper corruption or server-side issues. 365 Fix Services site In that case, it’s best to contact Microsoft Support or your IT administrator.
The steps below will help guide you <a href="https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html">365 Fix Services site</a> when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. After you run the antivirus app, sign in to your account and change your password. Now, we have clients that are using office 365 that we have username and password, but do have number authentication when signing in. I was able to reset the password yesterday, but every login is requiring me to send a code to the number that is owned by the previous network manager. Find solutions to common problems or get help from a support agent.
In some cases, there might be outages or network-related issues, such as problems with a VPN. Mail flow issues can also arise out of other circumstances, such as a user having a mailbox in both Exchange Online and Exchange on-premises. In some cases, an issue might be related to MDM settings, such as restrictions on Outlook functionality, or user account and mailbox settings in Exchange. Sometimes an error appears in the Mail and Calendar apps when the apps try to sync new email or 365 Fix Services site calendar events. These syncing problems usually happen because of issues like a damaged Outlook profile, poor internet connection, or a corrupted OST file.
Remember to back up your data before making any major changes to avoid data loss. You 365 Fix Services site can follow the steps below to reset, but before starting, ensure that Outlook is not open. I used to - now they are just stuck on loading when I double click on them. I can hover and get a preview, but i can't see the whole thing.
Simran Bhatia is a technical content writer engaged in writing clear, concise, and SEO-optimized content. With a background in computer science and a passion for writing, I thrive to deliver complex technical content in simple layman terms. Restart the Outlook application and check if the issue persists. Further, start the application again to check if the error has been fixed. The above procedures will help you to resolve the Microsoft Outlook Stuck on Loading Profile error.
Begin by creating a brand-new profile for Outlook and set it up with a POP email account. If it opens successfully, the problem isn’t with Outlook but with the PST file from your previous account, which can be damaged. Now that you have a better understanding of the potential causes. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
Contact your admin who can retrieve the username and reset the password for your work or school account. This is typically the person with admin permissions who set up your Microsoft 365 account for you. If you're not an Microsoft 365 admin, ask your workplace technical support to give your account name to you. You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). When a user requests a new password, you receive a password reset request in email.
Hello, Paulett7086, the first what I would recommend is to check the network connection and network connection settings. Knowing the reasons behind the Outlook sync issues will help us to fix this problem and prevent issues in communication and workflow. Once you have completed the steps to fix Outlook sync errors, kindly check if the error has been fixed or not. After performing these steps, Outlook’s all folders will be synced to the server. If this method doesn’t work for you, navigate to other solutions. After these instructions, ensure the sync settings are correct and check everything is working well.
Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.
Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin center. The steps below describe how to change a known password for a Microsoft personal account.
Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account. Just want to ask for help on how to recover my office 365 account.