Troubleshoot installing Office

by Mark Griggs on October 1, 2025

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If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30 days. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. If Office is taking a long time to install you may be on a slow connection. If Office still won't install, check that your computer meets the system requirements to install Office.

Office is taking very long to install

If you or your users find Office is taking a very long time to install, try installing using an offline installation. See Use the Office 2016 offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. When you install Office 365, all the applications that came with your particular Office product is installed at the same time. You can't custom select which Office applications you want to install or not install, nor you can't delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don't plan to use.

For download and installation issues on <a href="https://www.kenpoguy.com/phasickombatives/viewtopic.php?id=5541015">Visit FixTechGuide for solutions</a> a Mac, see What to try if you can't install Office for Mac. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn't help, use the uninstall troubleshooter to uninstall Office completely. After your uninstall is complete, try reinstalling Office. Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment.

You forgot the account you associated with Office

To remove licenses from users, see Remove licenses from users in Office 365 for business. If a user needs to install Office on a sixth computer, you have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it. See Deactivate Office 365 if you see a "limit reached" error. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic.

View status of your services

See Use the Office 2016 offline installer and select the Office for business tab.If there's a Learn More link on the error message, select that.You might get an error that has a number and maybe some descriptive text.To remove licenses from users, see Remove licenses from users in Office 365 for business.You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa).

In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps' extra features. If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription. You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa). Learn how to uninstall Office from a PC using the Control Panel or with the uninstall support tool. Had to uninstall Office, reboot PC, then find the Office folders in the system and delete them, then re-installed Office.

I recently switched Office 365 plans and now get messages I can't use Office

If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If that didn't help, use this troubleshooter to uninstall Office completely. Please let us know if you found any of these solutions helpful by leaving us a comment below.

If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. When you're done, you might need to restart your computer. If you need more licenses, see Buy licenses for your Office 365 for business subscription. To remove a license from your subscription, see Remove licenses from your Office 365 for business subscription. See Uninstall Office for Mac for instructions on uninstalling the Office apps.

Why is my Office 365 not installing? <br><br>

When you install Office 2016, all the applications that came with your particular Office product are installed at the same time. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.

You don't know what Office 365 product or license you have

You then deploy Office by using the software deployment method you typically use. To help you set up your organization, see Set up Office 365 for business – Admin Help. For more information, see Deactivate Office 365 if you see a "limit reached" error. If the Install button is grayed out, your Office 365 subscription might have expired.

See Office is taking long to install or Office hangs at 90% for possible solutions. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac.

Topics: office 365 not syncing fix, fixtechguide office 365 support, fixtechguide microsoft 365 help

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