by on August 15, 2025
Somewhat than just scoring the calls that your QA individuals evaluate, it might possibly rating all of your calls, chats, social interactions, and extra against your quality standards. With a complicated platform, that is made potential using AI and natural language understanding to judge emotion, intent, and effort. While it is possible to hold out quality assurance with out using something more than a spreadsheet, it’s not the most efficient or helpful method of continuing. Once the software ...
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