Blogs
on October 11, 2025
The Scanost.exe tool is no longer available starting in Outlook 2010. We now recommend that you delete your offline Outlook Data File (.ost) and that you let Outlook redownload the information from the server that is running Exchange Server. Rohan Wiese is a Technical Content Writer at Aryson Technologies, specializing in databases, e-mail recovery, and e-mail migration solutions. To resolve this issue, delete your .ost file and that you let Outlook redownload the information from the server that is running Microsoft Exchange Server.
There can be instances that your Outlook profile is corrupted, recreate a new Outlook profile to resolve the issue. Here are some of the reliable methods to restore Outlook 365 not working issue. Follow these methods step-by-step to overcome the issue. Opening Outlook in <a href="https://sites.google.com/view/fixoutlookstuckonloadingprofil">How to fix Outlook stuck on loading profile</a> safe mode means that the application will only open all the necessary files to start the applications.
For each message, you can delete it, mark it as unread, flag the message, or pin it to keep it at the top of your folder. To find the item with the attachment, scan the list of items in the thread. To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. For contacts, you can select Filter in the upper right to select what to display in the list and how to sort.
Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below. If you can open the original Outlook Data File, you might be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. There may be items in the backup file that you might be able to recover that the Inbox Repair tool couldn't. The next solution to repair Outlook is to reinstall the problematic Outlook version/application.
Remember to back up your data before making any major changes to avoid data loss. Follow these methods to resolve the Outlook stuck on loading profile issue. Outlook is the most helpful email client for organizations and it has so many common errors also. In this segment, we will know about some scenarios to discuss why users face stuck loading profile error.
We are here with most legitimate methods to fix this issue before moving ahead to the solution. In this blog, we have discussed different ways how you can fix if your Microsoft Outlook stuck on loading profile. But if the profile is stuck due to the corrupt PST File then the best way to fix is by using the professional tool.
If Outlook works fine now, you know one of those add-ins was the problem. Next, you can go back and turn them on one at a time. So, it will be helpful to find out which one caused the issue. In short, even small things can make Outlook stop working.
Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. When you're working with HubSpot Support to troubleshoot the desktop add-in, you may be asked to provide debug logs. When you have the extension installed in Outlook, it will store information in report logs on your computer. These logs are saved each day the extension is used, and your file names refer to the usage date. If your extension isn't functioning as expected, these logs help the support team take a deeper look into what's happening with the add-in on your computer.
Start classic Outlook in safe modeIn Windows 10, click Start.Type Outlook /safe, in the Search programs and files and then click OK.Close and re-open Outlook.If the issue is resolved, you can keep working, or if you have time, take the following steps to find out what COM Add-in is causing the problem.
Keep in mind this does take a while, and it’s usually best done after the user has left for the day. Check to make sure you’re connected to the internet and logged in to HubSpot. Given the wide variety of How to fix Outlook stuck on loading profile Outlook issues that can exist, there is no go-to solution that will fix them all.
After performing the method start Outlook again to check if the method has worked and eliminated the error. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Follow the steps below to disable Outlook’s compatibility mode. Now, that you know the reason for the Outlook Profile being stuck, it should be easier to choose the right methods to fix the issue.
But the problem arises when you don’t know the correct way of doing it. If this method works, try disabling your add-ins and any recent customizations that you may have made in Outlook to permanently fix the issue. You might have either fixed your Outlook or the issue persists. If the issue continues to trouble you, then you have to continue with the solutions mentioned below.